Terms

These Terms and Conditions apply to all purchases from our web site. Please read them carefully before placing an order.

Copyright

All rights to the intellectual property contained in the products produced by World Literacy International and delivered under the program title Reading for Sure belong to World Literacy International. No part of the publications or products produced under this name may be reproduced or transmitted in any form or by any means electronic or mechanical including photocopy, recording or any information storage and retrieval system without permission from the publisher, World Literacy International.

Acceptance of your order

We must receive payment of the price of the products and the delivery charges (if applicable) before we can accept your order. We reserve the right to restrict the number of products you may order and to refuse any order. If you have provided us with your email address you will receive an email from us confirming that we have received your order. This email is sent automatically and does not mean that we have accepted your order. We will notify acceptance of your order by sending an email to you stating that your order has been accepted and despatched. Otherwise, our acceptance of your order takes place upon delivery of the products. Only when we have accepted your order is a binding contract created between us.

Currency

All sales are in Australian dollars. All sales to Australian customers will include GST. Purchasers outside Australia may pay by credit card only. The exchange rate will be calculated by the credit card bank and will appear on your statement in your local currency. If you want to know the cost in your own currency, just click on the "Select Your Currency" link (top right on your screen) and choose your country from the pull-down menu. When you add an item to the shopping cart, both currencies will display in the dialog box.

Payment Options

We accept VISA, MASTERCARD, Cheque (subject to clearance), Direct Debit to our Bank Account, Postal Orders and Money Orders.

Shipping

We offer FREE SHIPPING to anywhere within Australia.  If you require the item to be sent by express delivery or to a location outside Australia, then there will be a charge. The actual shipping costs will be advised as soon as we process and confirm your order. Orders are generally shipped within three to four working days if the item is in stock. If the item is NOT in stock, then it will take approximately two weeks for delivery.

Shipping Delays

We do NOT take any responsibility for late shipment(s). However you will be notified via email when your shipment has left for delivery.

Sales Tax

Prices listed include a charge for GST. Orders for delivery outside Australia will NOT include the GST charge.

Availability

All orders are subject to availability of products. If we are unable to deliver products ordered by you we will notify you (where possible) and, if we have received the price and the delivery charges of the unavailable products, we will refund them to you within 30 days of your order unless you agree to a longer period.

Refunds Policy

You may cancel your order for products at any time before the products have been despatched and obtain a full refund.  We will want to know the reason for the cancellation so that we can endeavour to improve our service.

If you have already received the products you must carefully repackage and return them to us. We will credit the price of the cancelled products less a restocking fee of 15% of the value of the item.

Returns Policy

If products we deliver to you are not as ordered or are damaged in transit, or of incorrect quantity you should contact us within 7 days of delivery. We will replace the incorrect or damaged products or make good the shortfall in quantity or, at our option, credit the price and delivery charges of those products to you.

Any products returned to us for a refund or exchange should be returned to us in their original condition and carefully packaged.

When making a refund, we will credit our delivery charges if the reason for return is because of our error or if the products are damaged or of incorrect quantity.

To return any products contact Customer Services or take them to our Noranda Centre. You must provide us with the original invoice, despatch note or other proof of purchase.

If you do not receive products ordered you should notify us within 21 days of the date of your order. We will deliver the products ordered or, at our option, credit the price and delivery charges of the non-delivered products to you, or if we have not accepted your order and have been unable to contact you, we will notify you of the reason for non-acceptance.

There is no refund for a change of mind.

Governing Law

World Literacy International reserves the right to seek all remedies available at law and in equity for violations of these Terms and Conditions. The laws of the State of Western Australia, Australia, shall govern these terms and conditions and use of the website and the user submits to the jurisdiction of the state of Western Australia with respect to any dispute relating to use of the website or content.